Post by account_disabled on Dec 3, 2023 2:38:26 GMT -2
Fast fashion giant ASOS has built its ecommerce empire on a frictionless customer experience. For ASOS the customer is at the center of every initiative, which is why the brand carries out continuous surveys to find out what its audience wants and then makes sure to realize their expectations.
ASOS offers free shipping and returns worldwide and has the fastest response time on Facebook for a retail brand.
Categories and presents them in a clear order, so a user can quickly find what they need. The page has a great layout and the most frequently asked questions are elegantly presented.
The FAQ section is organized with one question per Country Email List page (rather than an on-page drop-down menu). With a brand as large as ASOS and with significant search volume for customer queries, such an architecture is justified.
FAQ template
GIF
Greggs
Greggs isn't technically an ecommerce store, but it's a great FAQ template because it shows you how to give personality to any communication.
Greggs is a restaurant brand with several outlets in the UK. He has a humor-based marketing style that jumps on trending news and often gets viral coverage on social media, thanks to his unique style.
FAQ template
Greggs has built a strong brand that uses no-nonsense language with plenty of personality to connect with its audience. He consistently uses his tone of voice in all communications, including FAQs.
FAQ template
Greggs manages to maintain a balance between providing information that must be legally valid and communicating in an unmistakable way.
FAQ template
FAQs should never be considered something secondary because they are central to the customer experience and an extension of the brand.
IKEA
The Swedish giant that taught the world how to build its own furniture is no stranger to making the user do all the heavy lifting.
Think about designing iconic furniture instructions that can be understood in almost every language known to man, or creating in-store signage that allows the customer to find everything they need in the warehouse without having to ask for help. staff intervention.
ASOS offers free shipping and returns worldwide and has the fastest response time on Facebook for a retail brand.
Categories and presents them in a clear order, so a user can quickly find what they need. The page has a great layout and the most frequently asked questions are elegantly presented.
The FAQ section is organized with one question per Country Email List page (rather than an on-page drop-down menu). With a brand as large as ASOS and with significant search volume for customer queries, such an architecture is justified.
FAQ template
GIF
Greggs
Greggs isn't technically an ecommerce store, but it's a great FAQ template because it shows you how to give personality to any communication.
Greggs is a restaurant brand with several outlets in the UK. He has a humor-based marketing style that jumps on trending news and often gets viral coverage on social media, thanks to his unique style.
FAQ template
Greggs has built a strong brand that uses no-nonsense language with plenty of personality to connect with its audience. He consistently uses his tone of voice in all communications, including FAQs.
FAQ template
Greggs manages to maintain a balance between providing information that must be legally valid and communicating in an unmistakable way.
FAQ template
FAQs should never be considered something secondary because they are central to the customer experience and an extension of the brand.
IKEA
The Swedish giant that taught the world how to build its own furniture is no stranger to making the user do all the heavy lifting.
Think about designing iconic furniture instructions that can be understood in almost every language known to man, or creating in-store signage that allows the customer to find everything they need in the warehouse without having to ask for help. staff intervention.